I. Build a comprehensive protection network that is not constrained by time or location

The availability of an easy-to-remember and easy-to-access 24-hour toll-free hotline allows foreign workers or their friends to call for assistance anytime, anyplace so foreign workers can receive comprehensive protection.
 

The electronic case assignment system allows operators to quickly refer calls involving dispute to the local labor authorities. It will greatly enhance the efficiency and accuracy of case assignment and ensure easy tracking of subsequently handling of the cases. For cases that need placement assistance, the local labor authority could be contacted regarding placement arrangement through the electronic system, which helps enhance service quality.
 

It is hoped that the easy-to-remember and easy-to-access 1995 hotline, its linkage with the local labor authorities and placement agencies, and the operation of an electronic case assignment system could prevent and cut down the incidents of physical violation, human trafficking and labor exploitation against foreign workers, and boost our image in the international society.

 

A. Features:
 

1. 24-hour service all year round: The hotline is open 24/7 to provide professional services.

2. Bilingual operators: Aside from Chinese, the hotline also provides English, Thai, Indonesian and Vietnamese services.

3. Toll-free: The hotline is toll-free regardless whether the call is made from a cell phone, landline or pay phone. 
 

B. Services:
 

1. Counseling service: Counseling on employment agreement, wages, work hours, occupational hazards, and broker is available for foreign workers and employers. 

2. Complaint service: Upon receiving a complaint on labor dispute, mistreatment or physical violation from a foreign work, the 1955 operator will promptly forward the case to the local bureau of labor affairs or judicial police for investigation to protect the rights of foreign workers.

3. Legal counseling service: Both foreign workers and employers can call the 1955 hotline to seek legal counseling on labor dispute.

4. Placement referral service: If a foreign worker sustains physical harm or is a victim of human trafficking, 1955 hotline will refer the foreign worker to the local bureau of labor affair for temporary placement.

5. Other services: If the call of a foreign worker or employer involves other agencies, such as Domestic Violence and Sexual Assault Prevention Committee, National Immigration Agency, or police authority, 1955 will provide contact information.